Current product policy

Credits and refunds

Review the final quote before confirming generation. Credit returns and cash refunds are different.

Quotes and purchases

Quotes do not spend credits. The pricing page is an estimate; the final quote reflects your selected project. Card purchases are currently unavailable. When offered, purchase price and conditions will be shown before payment. Credits are service units, not a bank balance or an investment.

Reservations and settlement

Confirming generation reserves the quoted credits. Successful completion settles that amount. An eligible cancellation or final failure releases the reservation back to the available workspace balance. Review the recorded status and credit history rather than assuming a browser interruption cancelled the work.

Retries and new requests

Automatic retries within the same generation operation do not charge the reservation twice. A new video or separately requested scene regeneration can incur additional credits; review and confirm its quote before proceeding.

Refund requests and legal rights

A returned credit reservation is not a cash refund. If you believe a charge is wrong or a delivered video has a problem, contact us with the project reference and describe the issue. Review is required; a subjective preference does not automatically establish a refund entitlement. Nothing in this policy excludes a refund, remedy, or consumer right required by applicable law.

Current pricing: $1 per credit

Quotes are free. Credits pay for confirmed generation or separately quoted regeneration. They are not cash, a bank balance, or a promise that future purchases will use identical terms.

30 credits anchors 45 seconds

The current beta schedule prices the recommended 45-second walkthrough at 30 credits. Other supported durations receive their own exact quote before confirmation.

Every balance change is recorded

Purchases, credits set aside for a film, completed charges, and eligible returns appear in your credit history.

From estimate to delivery

What happens to credits during a generation.

The accepted quote stays visible while your project is in progress.

Receive an exact quote

Your verified photos, selected length, format, and film plan determine the final credit total. The earlier pricing-page number is an estimate until you reach this review.

Confirm and reserve

When you confirm, the displayed credits are set aside for this film so they cannot be spent twice while generation is in progress.

Use the amount you approved

Your project uses the exact amount you confirmed. Changes in our costs do not change your total.

Credits returned when eligible

An eligible cancellation before generation or a final failure returns unused credits to your available balance. Delivery issues are reviewed through support and do not automatically promise a refund.