A practical retention guide
Seven days from your last project activity.
Finished videos, Photo Studio images and staged images have a seven-day download window from completion. Uploads, edits and regeneration can renew that window. Download before the expiry shown in Projects. After seven days without qualifying activity, projects expire and their files are queued for deletion, subject to the exceptions below.
Data retention
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What happens to your files
From upload to deletion.
- Upload. Add property photos you own or have permission to use.
- Create. Your photos, watermark, and finished media stay linked to your account and project in private storage.
- Request deletion. Use your project controls or contact support. We may ask you to confirm your account.
- Track. The request shows whether deletion is waiting, in progress, complete, or needs attention.
- Videos, Photo Studio and staging
- 7 days after project activity
- Automatic erasure
- Scheduled after expiry
- Deletion
- Also available by request
- Active holds
- May pause deletion
01 / Account and project media
Download your finished photos and videos before expiry.
Projects, original photos and available results are kept for seven days after meaningful activity. Uploads, edits, regeneration and approvals renew that window; opening a page or checking its status does not. Active generation is protected from cleanup. Expired projects are removed during scheduled cleanup unless a hold applies. Already deleted files cannot be restored by new activity.
02 / Working files
Different files serve different stages.
A project may create temporary or working files in addition to your photos and final videos. Different file types may follow different schedules. The deletion status confirms when cleanup is complete.
03 / Deletion requests
Follow your deletion request.
Project deletion begins from signed-in project controls or support and may require an account check. The request shows its current state. A request that is waiting or in progress is not the same as completed deletion; contact support if it needs attention.
You may be able to cancel a request before deletion starts. When the product reports completion, the service has finished its deletion workflow. Some records may remain when needed for security, support, or legal reasons.
04 / Holds and limited records
A documented hold can block cleanup.
A documented hold may pause deletion. Some support, security, incident, audit, or request records may be kept longer when needed to understand what happened. We do not promise a deadline for review or completion.
05 / Connected services
Connected services have their own rules.
AI generation and quality checks send photos, instructions, and generated material to AI processing services. Their retention depends on the service and configuration and may extend beyond Biyra's seven-day window. Backup cycles can also delay complete erasure. Listing imports may send a public property URL and limited page content to a retrieval service. Photos copied into your private project follow the same retention process as uploaded photos.
06 / Account-level requests
Deleting a project does not delete your account.
Deleting a project does not automatically delete your account or every support or security record. Use Security settings to request account deletion, or contact support if you cannot sign in. Deleting your Biyra account does not delete your external sign-in account.
Need the status of a request?
Use the Contact page and include the project reference when available. Do not send private media or passwords through a public channel.